New Staff Training Guide

In a new staff member's first week or two, please send us an email at support@tentaroo.com introducing them and letting us know their email address.

Next, please have an existing system admin create an admin account for your new staff and, if appropriate, share your Form Builder login credentials with them. We are happy to assist with this but we require explicit written consent from one of our council contacts before we will share access.

Tentaroo Foundations Webinar Series

When a new staff member comes on board who will be responsible for managing all or part of the council's Tentaroo system, we strongly recommend having them join us for our new Tentaroo Foundations Webinar Series.

This is an ongoing project where we are presenting live webinars to council staff - new or seasoned - covering all aspects of managing your Tentaroo systems. This includes management of all modules, as well as some general topics like accounting and user management.

This course will be initially offered as a series of live webinars, open to all council staff, to empower your staff to become experts at all things Tentaroo. We will be recording as we go and using the videos to build a resource library for councils to use in their new staff training. This will be a long-term project, so please let us know if you would like access to the unedited recordings in the meantime.

Our Commitment to Training: Here at Tentaroo, we are committed to offering timely, unlimited assistance, built-in to the cost of our services. We consider it our responsibility to make the Tentaroo system as accessible as possible so you can get the most value from what we offer!

For specific questions about the system or guidance on how to set up specific content, staff can email or schedule trainings for one-on-one support.