Credit Card Refunds
Last edited 12/16/2019
Typically, councils issue online credit card refunds through Authorize.net directly. This is the best practice for issuing online refunds. Once the refund is processed through Authorize.net, you will need to post the refund to the user's account.
It is possible to set up your Authorize.net to allow online refunds to be processed through Tentaroo by enabling Expanded Credit Capabilities (ECC), however there are several drawbacks.
- ECC requires strict admin permission limitations for payment processing in Tentaroo for security purposes. While this is a good idea anyway, the need is greater with ECC turned on.
- With eChecks enabled, ECC requires reapplication every 5 days.