Credit Card Refunds

Posting refunds in Tentaroo does not automatically return money to the group. That is done on the council side, either through offline methods like issuing a check or adding credit to their unit account, or online refunds through your credit card processor. 

To issue online credit card refunds, you'll need to login to your payment processor account, issue the refund back on the original transaction, and then post the refund to the user's Tentaroo account in the same way as posting a refund issued via offline methods. 

The following instructions cover the process for Authorize.net. The process for Stripe will look a little different, but the overall concept is the same. 

1. First, go into your Authorize.net account to cancel the transaction.
   • If the payment was made today you should be able to reverse it before it gets finalized, which is best because you may be able to avoid additional processing fees.
   • Otherwise, you can still process a refund for the transaction but there may be some fees that are still charged.
2. Second, you'll want to unapply the payment in Tentaroo so it's no longer being used to pay for the event.
   1. First, go to the Orders tab under Settings for the group.
   2. Then, find the payment, open it, and click on the Manage button to edit it.
   3. Finally, click on the "Delete Payment" button. See screenshot below; since this is a credit card payment the payment itself won't be removed but any order items within it will be removed.
   4. Click Continue to save. The payment will now be on the account as credit.
3. Lastly, you can remove the credit on file from Tentaroo by adding a Refund. Make sure you include good notes for yourself and your accountant to know that the payment should be considered cancelled.